My pledge to you
I didn't become successful in business and journalism by slacking off, breaking promises, missing deadlines, handing in shoddy or incomplete work. I've gotten to where I am through hard work, determination, focus and attention to detail. I am a tenacious researcher.

if I don't know the answer to a question, I will tell you I don't know. And then I'll go find the answer.

If you retain my services, in return you will receive:

ACCESSIBILITY
There's nothing more frustrating than shaking someone's hand after agreeing to work together, and then quickly learning that they are overwhelmed with work and you are just another file. I don't operate that way. I stay connected in so many ways, and can usually be reached between 7 a.m. and 10 p.m. every day. Your call will be returned within 24 hours, if not the same day. That's my pledge.

PATIENCE
Wherever you are in the process, I've been there already. I know firsthand how much anxiety you must be feeling over the outcome - whether it's a license application, renewal, or issues arising from an enforcement action. I will be patient, listen to everything you have to say and then recommend a course of action.

HONESTY
As a journalist, I learned what trust is all about. If a source doesn't trust you, they won't deal with you. If I didn't trust a source, I found new ones. That's the way it works in business, too. I hope to earn your trust. If I didn't keep a promise to you, I'd expect you to call me on it. I work very hard to make sure that'll never happen.

RESPONSIBILITY
If you retain my services, I pledge to do my utmost to make sure you get the best-possible outcome. I will NEVER promise you a specific result (anyone who does is either naive or foolish). I will tell you what you may expect, and what the consequences of a course of action might be in dealing with an agency that has awesome powers. Once you've received my guidance and decided on a course of action, I will work hard to achieve your goals.

John Springer
July, 2009

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